Frequently Asked Questions
We have learned what our customers are concerned about the most and we have compiled some answers for you to try to make working with us as easy as possible. Still don’t see what you are looking for? Give us a call, we will be happy to help.
Who will be cleaning my home?
A regularly assigned team will clean your home. All employees are uniformed, insured, and bonded.
What time will Signature Maids™ be at my home?
Our normal workdays are Monday through Saturday from 9:00 am to 5:00 pm. We will make every effort to meet your needs.
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
Do I need to provide cleaning supplies or equipment?
No. Signature Maids™ brings all the equipment and normal cleaning supplies. However, if you have a special product you would prefer, our staff will be more than happy to accommodate you.
What about holidays or changing a scheduled cleaning visit?
If you need to change a scheduled cleaning visit we appreciate a 24-hour notice. When short notice is given, we may need to charge a $25 fee if the team cannot be reassigned. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Signature Maids™ does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate it when you let us know how we can serve you better.
What if something is damaged during the cleaning?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Signature Maids™ will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.
Am I liable for worker’s compensation, insurance or employment taxes?
Many homeowners are not aware of their personal liability regarding work-related injury and social security taxes for independent home-service workers. No need to worry, Signature Maids™ takes care of all this for you.
Do I need to be home when Signature Maids™ comes?
Many of our customers are not home when we clean. Only the Professionals who will be cleaning your home will have access to your home. To ensure added security, all house keys are individually coded and cross-referenced. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.
How do I pay for the service?
Most customers find it convenient to simply leave a check in the home, made payable to Signature Maids™. If you prefer, we are also able to take your credit card information over the telephone. Payment is made on the day of each cleaning visit.
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
Affordable For All
Here at Signature Maids™, we have crunched the numbers to make sure that every cleaning not only upholds a higher standard of quality, but that every job is fairly priced. Often times first-time customers are stunned at the price they are left wondering how they ever lived without us.